Before this goes live: this is a starting draft, not a lawyer-reviewed policy.
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1. What this covers
Sellflu is a software subscription, not a physical product — nothing is shipped, so there's no
shipping or delivery policy separate from this one. This page explains what happens to your money
in two situations: paying for a subscription plan, and topping up your notification wallet.
2. Subscription plans
- A plan activates immediately once payment is confirmed by Razorpay — you get access the moment you pay, not after a delay
- Because access is granted instantly, plan payments are non-refundable once a billing period has started, except where required by law or covered under Section 4 below
- You can cancel automatic renewal at any time from Shop Settings — cancelling stops the next charge, it doesn't refund the current period, and you keep access until the period you already paid for ends
- Switching plans (upgrading or downgrading) takes effect immediately; any difference for the current period is not prorated or refunded
3. Notification wallet top-ups
- Wallet top-ups (for WhatsApp/SMS sends) are credited immediately once payment is confirmed and are non-refundable — the balance is a prepaid credit, similar to mobile recharge, not a deposit held on your behalf
- Unused wallet balance doesn't expire and stays available for future notification sends
- Every wallet transaction — top-up, debit for a sent message, or a support-assisted credit — is visible in Shop Settings, so you always know where the balance went
4. When we do refund
We'll refund a payment, in full or in part, if:
- You were charged due to a verified error on our side (e.g. a duplicate charge, or a wallet top-up that failed to credit)
- A payment shows as successful on your end but Sellflu never received confirmation and never activated the plan or credited the wallet
To request one, contact us (Section 6) with your registered mobile number or email and the payment
date. We aim to resolve refund requests within 7 business days; an approved refund is returned to the
original payment method through Razorpay, which can take a few additional business days to reflect
depending on your bank.
5. Failed or pending payments
If money is deducted from your account but Sellflu shows the payment as failed or pending, don't
retry immediately — most failed-looking payments are auto-reversed by your bank within a few business
days. If it isn't reversed within 7 business days, contact us and we'll help track it down with
Razorpay.
6. Contact us
For any refund or cancellation request: support@sellflu.com or WhatsApp
+91 90000 00000.